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Special Orders

At Tile House, we are committed to providing our customers with the highest quality tile products, including the option for special orders to meet your unique design needs. To ensure transparency and clarity regarding special order non-refundable tiles, we have implemented the following disclaimer:

1. Special Order Tiles

Special order tiles are those that are not part of our regular in-stock inventory. They are sourced specifically to meet your unique requirements, including design, size, colour, or other custom specifications.

2. Non-Refundable Policy

Once you place an order for special order tiles, please be aware that these orders are non- refundable. This policy is in place because: Special order tiles are often custom-made or sourced specifically for your project and may not be resaleable to other customers. Special order tiles may involve higher costs due to customization, transportation, or importation, which make returns unfeasible.

3. Order Verification

Before placing your special order, we will verify all product details, quantities, and specifications to ensure they match your requirements. It is crucial that you double-check these details and confirm that they align with your project needs. Any discrepancies or issues should be resolved before your order is placed.

4. Quality Assurance

We are committed to delivering the highest quality tiles. If, upon delivery, you receive tiles that are damaged, incorrect, or not in accordance with the agreed specifications, we will work with you to rectify the situation. Please contact our customer support team as soon as possible if you encounter such issues.

5. Cancellation

While special order tiles are generally non-refundable, limited cancellation options may be available within a specific time frame, as long as the manufacturer or supplier permits it. A 25% handling fee will be charged for cancellations for special order tiles that have yet to be received or collected.
Please contact our customer support team to discuss your situation and options.

We understand that special order non-refundable tiles require careful consideration and attention to detail. We are here to assist you throughout the process to ensure that your project requirements are met accurately and to your satisfaction. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for further clarification.

Thank you for choosing Tile House as your trusted partner in creating beautiful and unique spaces.

We look forward to serving your tile needs with professionalism and excellence.